I am frequently disappointed by the service from my suppliers and I waste no time in complaining.
It's probably fair to say that I have a reputation as a tough customer and as a result many of my suppliers dread my phone calls.
On the other hand, I am also quick to praise good service, and I am happy to do that publicly.
With that in mind, I would like to mention David Brandon from Princess Cupcakes as an example of someone who consistently gets it right and goes out of his way to understand what I need and to deliver on time.
If anyone asks me for a recommendation it's always David who I single out as an honest, hard-working guy to do business with.
David, it has been a pleasure - thanks for your hard work and here's to another great year working together!
Michael J. Smithson
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